Refund and Returns Policy

Effective Date: December 4, 2024

At Frostnarit Tech, we are committed to providing top-quality electronic products for your home and kitchen. If for any reason you are not completely satisfied with your purchase, we have a straightforward refund and return process to make things right.

1. Return Eligibility

We accept returns of most items within 30 days from the date of purchase, under the following conditions:

  • The product is in new, unused condition.
  • The product is returned with all original packaging, accessories, and documentation.
  • The item is not damaged or altered in any way.

Non-returnable items include:

  • Custom or personalized products
  • Gift cards
  • Opened or used items (unless defective)

2. How to Return an Item

To start the return process, please follow these simple steps:

  1. Contact us via email at info@frostnarittech.net or call (203) 229-7408.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. We will issue a Return Authorization Number and provide you with instructions on how to send the product back.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

Note: Shipping fees are non-refundable unless the return is due to our mistake or defective merchandise.

4. Defective or Damaged Items

If you receive an item that is damaged or defective, please contact us immediately, no later than 7 days from the date of delivery. We will offer a replacement or full refund at no additional cost to you. Please email info@frostnarittech.net or call (203) 229-7408 for assistance.

5. Exchange Policy

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order for the item you wish to receive.

6. Contact Information

If you have any questions or need assistance with your return or refund, please contact us at:

By making a purchase with Frostnarit Tech, you acknowledge and agree to the terms of this Refund and Returns Policy. We are dedicated to providing an excellent shopping experience and will do everything we can to resolve any issues that may arise.

Thank you for choosing Frostnarit Tech!